Pier 5 Hotel
What Guests Say
Booked the superior room When arriving to the room I checked there were a few things missing I went to reception & asked for a robe which I presumed was in my package & it was ! The receptionist told me no superior rooms have robes in them & it’s booking.com mistake But it clearly says robes/slippers in superior rooms She asked me for a copy of my booking which was proof !& I got a robe which without this proof this wasn’t going to happen She also said she would contact booking .com & tell them to take this off there website ! There’s a very similarity of the superior room and the luxury room which are very deceiving ! & needs clarifying for future guest arriving to be disappointed ! Breakfast wasn’t to my taste Also I’d rather cups with handles in the bedroom when holding hot water etc Not enough creamers & sugar in bedrooms Maybe a biscuit of some sort ( just a jester My whole experience of this hotels needs adjustments ! Been in the hotel trade myself it’s been a very disappointing stay !..
Patricia
November 2024
The room was spacious and well laid out and most importantly, the bed was very comfortable. Breakfast options were excellent - fresh and delicious! Location was fabulous - very easy walk to city centre, restaurants, shopping and places of interest.
Stacey
July 2023
Location is very convenient, on the fjord and walking distance from the center. Well maintained nice eco friendly hotel. Nice breakfast area.
Dmitry
September 2024
Pier 5 is a superb hotel situated right next to the water. Everything we needed was so close by. We walked to the best part of town and we’re able to eat in a quaint restaurant and coffee shop. The receptionist, Selle, was a life saver. She arranged for us to go to our room early, and go to a medical facility on a Saturday for treatment for a fall my husband had on the train. She called us a taxi and we could never have managed all this without her!
Paula
August 2023
The hotel is very nice and the rooms are equally so. Very interestingly decorated. Everything looked the same as in the photos. The staff was super nice and helpful. Very easy with the online check-in and check-out. We checked-in online while we were still on the way to the hotel and received a room number and a code to enter the room. The same with the check-out. We checked out before we went to sleep since we had to leave early, entered the planned leaving time, and that was it. No problem at all. There was not enough parking at the hotel, but we parked across the small street using the Easypark app.
Sanja
August 2023
Most everything
Koerner
June 2023
We loved the position of the hotel on the waterfront and so close to everything we wanted to see. Also the parking was very convenient right at the front door! We enjoyed having a drink in the hotel bar and one evening, enjoyed their beautiful salad and pizza. We didn't use the breakfast option.
Michael
October 2023
Nice hotel with modern furnishings. Excellent location in Aalborg. The room on one of the top floors facing the garden was good and quiet. Bathroom had nice toiletries. The breakfast was very good with a nice selection of sweets. Check-in/out process was smooth. Staff was very helpful.
Lucas
June 2023
- the emplacement next to city center and in front of the river / fjord - the kindness of the responsible at the reception that helped to solve all potential issues - the communicating rooms - the public space that is really cozy and with games available - the breakfast healthy and complete
Francesco
August 2023
The location and helpful staff. The room was nice, although I did not feel the bunk beds were secure enough for my kids.
Rachid
August 2023
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